Patient Concierge & Medical Office Specialist

Hackensack Meridian Health; Neptune City (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid leave

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a friendly Medical Office Specialist to support the ambulatory care team at multiple locations in New Jersey. You will manage front desk operations, check-in/out processes, patient scheduling, and basic EMR data entry while ensuring patient satisfaction and accurate records.

The role requires excellent communication, attention to detail, and the ability to handle sensitive information with confidentiality.

Qualifications

• High School diploma or GED required or equivalent experience.
• 1+ years experience in a customer service role.
• Ability to multitask in a fast-paced environment while staying professional.
• Ability to travel to various locations.
• Proficient in Microsoft Office and/or Google Suite.
• Excellent written and verbal communication skills.

Responsibilities

• Greet patients and visitors, ensure courteous, efficient front desk interactions.
• Manage check-in/check-out, verify demographics, collect copays, and verify insurance.
• Enter patient information into EMR accurately and securely.
• Coordinate scheduling, referrals, and appointment flow.
• Route communications and inquiries to the appropriate staff.
• Maintain patient confidentiality and handle payments accurately.

Skills

Customer service

Time management

Microsoft Office

Verbal communication

Written communication

Education

High School diploma or GED

Associates degree preferred

Tools

EMR/EHR experience

Job description

Hackensack Meridian Health is seeking a friendly Medical Office Specialist to support the ambulatory care team at multiple locations in New Jersey. You will manage front desk operations, check-in/out processes, patient scheduling, and basic EMR data entry while ensuring patient satisfaction and accurate records.

The role requires excellent communication, attention to detail, and the ability to handle sensitive information with confidentiality.