Patient Services Coordinator – Medical Office

Hackensack Meridian Health; Eatontown (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Tuition reimbursement

Retirement benefits

Paid leave

Job summary

Hackensack Meridian Health in Eatontown, NJ is seeking a Medical Office Specialist to support ambulatory services. You will handle front desk operations, patient check-in/check-out, registration, scheduling, and post-visit follow-up to ensure a positive patient experience.

Responsibilities include greeting patients, collecting demographics and copayments, entering data into EMR, coordinating referrals, and maintaining confidentiality while delivering courteous service across locations as needed.

Qualifications

• Education, Knowledge, Skills and Abilities Required: High school diploma or GED, 1+ year customer service experience, ability to manage multiple tasks in a fast-paced setting.
• Proficient computer skills and ability to navigate Microsoft Office/Google Suite; strong written and verbal communication.
• EMR/EHR experience preferred and willingness to travel to various locations.

Responsibilities

• Greet patients and visitors and support check-in/check-out processes to ensure a smooth flow.
• Collect demographic and insurance information, verify eligibility, and collect copays and balances.
• Enter patient data into EMR and assist with scheduling, registrations, and referrals as needed.
• Handle routine communications (phone, email, mail) and escalate complex issues to the Practice Manager.
• Maintain patient confidentiality and deliver courteous, high-quality service across locations.

Skills

Customer service

Multitasking

Communication

Professional demeanor

Time management

Education

High School Diploma or GED

Associates Degree (preferred)

Tools

EMR/EHR software

Microsoft Office

Google Suite

Job description

Hackensack Meridian Health in Eatontown, NJ is seeking a Medical Office Specialist to support ambulatory services. You will handle front desk operations, patient check-in/check-out, registration, scheduling, and post-visit follow-up to ensure a positive patient experience.

Responsibilities include greeting patients, collecting demographics and copayments, entering data into EMR, coordinating referrals, and maintaining confidentiality while delivering courteous service across locations as needed.