Patient Concierge & Front Desk Coordinator

Townsen Memorial Health System, LLC; The Woodlands (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Townsen Memorial Hospital is seeking a Medical Receptionist to greet patients, schedule appointments, and perform essential clerical duties. You will manage patient information in the EMR system, update records, and coordinate with medical staff to ensure smooth patient flow.

The role requires a High School diploma or GED, at least one year in a medical office, and BLS certification within 30 days of hire. Excellent customer service and HIPAA compliance are essential to success.

Qualifications

• High School diploma or GED required.
• 1 year of experience in a medical office.
• BLS certification to be obtained within 30 days of hire.

Responsibilities

• Greet patients and provide information.
• Schedule and reschedule appointments.
• Update patient demographics in EMR and logs.
• Update patient accounts and charges.
• Answer phones and route inquiries to staff.
• Maintain patient confidentiality per HIPAA.

Skills

Customer service

Phone etiquette

Administrative procedures

Microsoft Office

Outlook

Excel

Word

Attention to detail

HIPAA compliance

Independent work

Education

High School diploma or GED

BLS certification

Tools

EMR system

Job description

Townsen Memorial Hospital is seeking a Medical Receptionist to greet patients, schedule appointments, and perform essential clerical duties. You will manage patient information in the EMR system, update records, and coordinate with medical staff to ensure smooth patient flow.

The role requires a High School diploma or GED, at least one year in a medical office, and BLS certification within 30 days of hire. Excellent customer service and HIPAA compliance are essential to success.