Patient Concierge & Medical Office Receptionist

Townsen Memorial Hospital Group; The Woodlands (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Townsen Memorial Hospital is seeking a Medical Receptionist to greet patients, schedule appointments, and handle clerical duties in a fast-paced environment. You will support the medical staff, enter patient information into the EMR system, and manage phone inquiries with professionalism.

The role requires strong communication, attention to detail, and ability to maintain confidentiality under HIPAA guidelines.

Qualifications

• High school diploma or GED required.
• 1 year of experience in medical office setting preferred.
• BLS certification required or obtained within 30 days of hire.

Responsibilities

• Greet patients and provide information.
• Process vendor and visitor sign-in according to facility policy.
• Assist patients to complete forms and ensure completeness and accuracy.
• Update patient information into EMR and log demographics.
• Maintain patient accounts by recording and updating personal and financial information.
• Record and collect patient charges; update revenue information.
• Notify providers of patient arrivals and move patients through appointments.
• Answer telephone and direct inquiries to appropriate staff.
• Respond to requests for information including faxes and emails.
• Update appointment calendars and reschedule as needed.
• Support medical staff by completing administrative requirements.
• Call patients to remind them of appointments.
• Keep patients' families informed of patient status.
• Manage filing and record-keeping activities.
• Label and organize patient charts with required documents.
• Ensure reception area is neat and clean; maintain magazines.
• Follow safety rules and report hazards.
• Maintain HIPAA privacy and confidentiality of records.
• Report statistics as required.
• Coordinate mail flow in/out of office.
• Maintain stock of forms and office supplies.

Skills

Customer service

Phone etiquette

Attention to detail

Multitasking

Communication skills

Professionalism

HIPAA compliance

Ability to work under pressure

Teamwork

Education

High School diploma or GED

BLS certification

Tools

Microsoft Office

Job description

Townsen Memorial Hospital is seeking a Medical Receptionist to greet patients, schedule appointments, and handle clerical duties in a fast-paced environment. You will support the medical staff, enter patient information into the EMR system, and manage phone inquiries with professionalism.

The role requires strong communication, attention to detail, and ability to maintain confidentiality under HIPAA guidelines.