Hospital Concierge Supervisor & Volunteer Office Lead

Tufts Medical Center; Boston (MA); On-site; USD 23,419,000 - 26,725,000; Full time

Job summary

Tufts Medicine is seeking a paid Concierge/Volunteer Office Coordinator to monitor, screen and welcome staff, patients and visitors, ensuring only authorized individuals access the hospital. The role requires a high level of customer service, professionalism and courteous, helpful interaction.

Schedule is long-term with flexible days; must work at least 2 weekday shifts (12pm-8pm) and 1 weekend shift (8am-8pm), including some holidays.

Qualifications

• Minimum Qualifications: High school diploma or GED.
• Two (2) years of prior experience in a volunteer office or similar social services environment.

Responsibilities

• Greets patients, families and guests entering the hospital lobby, addressing inquiries and providing personal assistance.
• Assists individuals with disabilities and mobility needs by arranging transportation or related services.
• Answers patient information lines and routes calls.
• Circulates the lobby to identify questions and concerns and provide helpful information.
• Reports suspicious activity or rule violations as required.
• Supports wheelchair transport and escorts for patients/visitors as needed.
• Trains new volunteers in responsibilities and procedures.
• Acts as supervisor in the lobby when needed by the coordinator.
• Maintains up-to-date information for concierge staff and volunteers.

Skills

Multitasking

Assess dangerous situations

Professional demeanor

Courteous phone manner

Adapt to change

Written communication

Interpersonal skills

Reading & writing

Basic computer skills

Education

High school diploma or GED

Some college experience

Two years in volunteer office experience

Job description

Tufts Medicine is seeking a paid Concierge/Volunteer Office Coordinator to monitor, screen and welcome staff, patients and visitors, ensuring only authorized individuals access the hospital. The role requires a high level of customer service, professionalism and courteous, helpful interaction.

Schedule is long-term with flexible days; must work at least 2 weekday shifts (12pm-8pm) and 1 weekend shift (8am-8pm), including some holidays.