Patient Concierge & Medical Front Desk Scheduler

Pride Health; Cincinnati (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) retirement savings

Life & disability insurance

Employee discounts

Job summary

Pride Health is seeking a Medical Receptionist in Cincinnati to manage front desk operations and patient flow. You will greet patients, verify demographics and insurance, and support scheduling and registrations in a dynamic clinic setting.

The ideal candidate has 1–3 years of customer service or medical office experience, strong insurance knowledge, and proficiency with Outlook and MS Office. In-person interview required.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service or medical receptionist experience.
• Experience with patient scheduling, registration, insurance verification, and front desk operations.
• Strong knowledge of health insurance coverage, referrals, and pre-certification processes.
• Proficiency in Microsoft Outlook, Word, Excel, and general office equipment.

Responsibilities

• Greet and check in/check out patients while providing exceptional customer service.
• Schedule patient appointments, follow-up visits, diagnostic testing, procedures, and surgeries using the Practice Management System.
• Perform patient registration, verify demographic and insurance information, and update patient records.
• Verify insurance eligibility, referrals, and obtain pre-authorizations/pre-certifications when required.

Skills

Customer service

Medical receptionist

Scheduling

Insurance verification

Microsoft Outlook

MS Office

Epic EMR

Education

High School Diploma or GED

Tools

Epic EMR

Job description

Pride Health is seeking a Medical Receptionist in Cincinnati to manage front desk operations and patient flow. You will greet patients, verify demographics and insurance, and support scheduling and registrations in a dynamic clinic setting.

The ideal candidate has 1–3 years of customer service or medical office experience, strong insurance knowledge, and proficiency with Outlook and MS Office. In-person interview required.