Patient Care Concierge: Front Office

Upstream Rehabilitation; Cincinnati (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Annual paid Charity Day

Medical, Dental, Vision, Life, Short/ 

3-week Paid Time Off plus holidays

401K + company match

Job summary

Upstream Rehabilitation is seeking a Patient Care Coordinator for our Cincinnati, OH clinic. This entry-level role focuses on maintaining smooth daily operations, high-quality customer service, and coordinating referrals, scheduling, and insurance verification.

You will multitask across computer systems, help welcome patients, and contribute to a positive front-douse experience while supporting clinic growth and patient satisfaction.

Qualifications

• High School Diploma or equivalent.
• Strong customer service skills.
• Ability to multitask and manage time effectively.
• Team oriented with strong presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Provide excellent customer service and create an inviting clinic atmosphere.
• Verify insurance coverage and handle patient payments.
• Manage non-clinical documentation and deposits; monitor inventory.

Skills

Customer Service

Multitasking

Communication

Time Management

Teamwork

Presentation Skills

Education

High School Diploma or equivalent

Job description

Upstream Rehabilitation is seeking a Patient Care Coordinator for our Cincinnati, OH clinic. This entry-level role focuses on maintaining smooth daily operations, high-quality customer service, and coordinating referrals, scheduling, and insurance verification.

You will multitask across computer systems, help welcome patients, and contribute to a positive front-douse experience while supporting clinic growth and patient satisfaction.