Patient Concierge & Front Desk Specialist

ConvenientMD LLC; Sturbridge (MA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

401k match

Tuition assistance

Job summary

ConvenientMD LLC in Sturbridge, MA is seeking a Medical Receptionist to be the first face patients see. You will greet visitors, register patients, and help manage appointments and records.

You will collect payments, answer phones, and support the clinical team across multiple clinic locations within the region. A high school diploma and strong communication are required.

This role offers competitive hourly pay and benefits, with teamwork and professional growth in a fast-paced environment.

Qualifications

• High School Diploma or GED is required.
• Proactive and confident communicator with clear written and verbal skills.
• Detail-oriented with strong organizational abilities and accuracy.
• Compassionate, patient-focused and trustworthy with confidentiality.
• Technically savvy and proficient with Microsoft Office.
• Effective communicator and cross-collaborator across teams.

Responsibilities

• Greet patients and visitors, registering patients and updating records.
• Handle insurance and billing inquiries with clear information for patients.
• Proactively collect payments and manage card-on-file for timely payments.
• Manage patient reservations (online and walk-in) and scheduling of referrals.
• Answer calls professionally and maintain a tidy, welcoming front desk area.
• Navigate multiple software systems per protocol established by health partners.

Skills

Communication

Detail orientation

Patient service

Microsoft Office

HIPAA compliance

Education

High School Diploma or GED

Tools

EMR software

Appointment scheduling software

Microsoft Office

Job description

ConvenientMD LLC in Sturbridge, MA is seeking a Medical Receptionist to be the first face patients see. You will greet visitors, register patients, and help manage appointments and records.

You will collect payments, answer phones, and support the clinical team across multiple clinic locations within the region. A high school diploma and strong communication are required.

This role offers competitive hourly pay and benefits, with teamwork and professional growth in a fast-paced environment.