Patient Concierge & Intake Clerk

Lake County; North Chicago (IL); On-site; USD 35,000 - 42,000; Full time

Job summary

Lake County Health Department and Community Health Center is seeking a receptionist/clerical assistant to support patient intake and front-desk operations. The role involves greeting clients, directing them to the appropriate intake area, explaining the intake process, and assisting with appointment scheduling and data entry.

You will also help with filing, maintaining patient records, and keeping the waiting area orderly while contributing to quality improvement activities and staff trainings.

Qualifications

• Performs clerical and patient-facing duties under supervision.
• Greet clients and direct to intake areas; explain intake processes.
• Enter data into computer systems and assist with appointments.
• Assist with filing, records pulling, and maintaining waiting area cleanliness.
• Participate in quality improvement and staff trainings.

Responsibilities

• Greet clients and direct them to the correct intake area.
• Explain the general intake process to new clients.
• Assist with data entry and appointment scheduling.
• Support patient records filing and retrieval.
• Maintain waiting area cleanliness and participate in QA activities.

Skills

Clerical support

Customer service

Phone screening

Data entry

Bilingual translation

Education

High School Diploma or GED

Job description

Lake County Health Department and Community Health Center is seeking a receptionist/clerical assistant to support patient intake and front-desk operations. The role involves greeting clients, directing them to the appropriate intake area, explaining the intake process, and assisting with appointment scheduling and data entry.

You will also help with filing, maintaining patient records, and keeping the waiting area orderly while contributing to quality improvement activities and staff trainings.