Clerk II

Lake County, IL; Round Lake (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

The Lake County Health Department and Community Health Center is seeking a patient representative to support front-desk operations, greet clients, and guide them to the correct clinic areas. Under supervision, this role handles routine intake, data entry, appointment scheduling, and information on eligibility and income verification, while maintaining records and supporting referrals.

The position emphasizes customer service, teamwork, and participation in quality improvement activities, with

Qualifications

• Requires High School Diploma or GED.
• Assist in bilingual translation as appropriate.

Responsibilities

• Greets clients and directs them to the correct clinic areas.
• Provides intake explanations and assists with appointment scheduling.
• Enters client data into the computer system and supports payments process.
• Handles inquiries and refers clients to Lake County Health Department and Community Health Center programs.
• Maintains waiting room neatness, files, and patient records as needed.
• Participates in quality improvement activities and mandatory trainings.

Skills

Clerical work

Customer service

Bilingual translation

Education

High School Diploma or GED

Job description

Under direct supervision performs work of moderate difficultly in a variety of duties relating to patient representation. Work may involve direct patient contact and is performed in accordance with prescribed methods, techniques and procedures. Performs associated clerical support to include telephone contact, inventory control and record keeping.

Scheduled Hours: 37.5 hours per week

• Greets clients both upon entrance and departure from clinic.
• Directs clients with appointments to the correct clinical intake area.
• Provides new clients without appointments with an explanation of the general intake process.
• Able to explain income verification process to new clients
• Assists clients with making appointments and enters data into computer system.
• Directs clients in process for making payments.
• Handles client inquiries, and assists in making appropriate referrals or appointments to specific Lake County Health Department and Community Health Center (LCHD/CHC) programs or other agencies.
• Assists with the filing and pulling of patient records for clinics.
• Assists in maintaining the general neatness and orderliness of the waiting room.
• Participates in Quality Improvement activities on an on-going basis, with particular emphasis placed on customer satisfaction survey completion.
• Performs job duties in a manner to maximize clinic efficiency and productivity.
• Participates in staff meeting, in-service training and seminars, as appropriate.
• Provide direct clerical care to ensure patients receive timely and appropriate service.
• Develops and maintains a basic knowledge of services available at the LCHD/CHC.
• Develops and maintains a basic awareness of the Chronic Care Model Processes in order to reduce health disparities within our communities.
• Develops and maintains a working knowledge of individual Emergency Preparedness roles.
• Demonstrates adherence to National Patient Safety Goals.
• Participates in quality improvement activities to assess, monitor and improve program services.
• Participates in mandatory in-services and drills, attends staff meetings, and other trainings, including age specific educational trainings offered on a regular basis for professional development.
• Reports all unusual occurrences that may involve the safety and well-being of the clients, patients and co-workers directly to the supervisor and/or Safety Officer.
• Performs other duties as assigned.

• Requires High School Diploma or GED.
• Assist in bilingual translation as appropriate.

As the largest human service provider in Lake County, we believe that services must be available without barriers. No residents are turned away due to the inability to pay. We believe in providing services in an environment of mutual respect, free of discrimination or bias. Whether assuring accessible and effective care, impacting policy, or assessing and monitoring risks, the Lake County Health Department and Community Health Center has been an essential part of the public health system in Lake County for 60 years. We are looking for passionate, qualified team members who can help make a difference in our agency and, most importantly, in our community.

Additional information about the Lake County Health Department, our culture, and why you should join our team can be found at https://lakecountyil.attract.neogov.com/health-department.

At this time, you must live in Illinois or Wisconsin to be eligible to work at Lake County Health Department. You can find our salary grades at https://www.lakecountyil.gov/4515/Salary-Grades. For unionized positions, a list of our collective bargaining agreements can be found here: https://www.lakecountyil.gov/2686/Collective-Bargaining-Agreements. This position is represented by AFSCME Council 31.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

The Lake County Health Department and Community Health Center is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sexual orientation, gender identity or gender expression, national origin, disability, veteran status, and other protected characteristics.