Community Health Navigator: Patient Intake & Scheduling

Ingham County; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Ingham County is seeking a medical clerical and customer service professional to coordinate daily administration for providers, staff, visitors and clients at the county health department. You will enroll clients, answer questions on procedures, eligibility, scheduling, and prepare registration and insurance forms.

Using the Patient Management/EHR system, maintain records, perform data entry, assist with accounts receivable/payable, scheduling, filing, and outreach to clients and medical staff.

Qualifications

• One year of general clerical experience is required.
• Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

Responsibilities

• Receives the public in person and via telephone; answers questions regarding procedures and scheduling, and manages messages and appointments.
• Enrolls clients/patients in programs; reviews documents and verifies information for accuracy and completeness.
• Maintains client/patient records and billing documents; assists with data entry and filing; processes accounts receivable/payable and tracks payments.
• Types correspondence, reports and forms; proofreads for accuracy with knowledge of medical terminology.
• Provides outreach and education to clients and staff regarding program guidelines and services; supports telehealth platforms and patient communication.
• Performs general clerical tasks such as copying, mailing, faxing, and document retrieval; supports reporting as needed.
• Ensures HIPAA/PHI compliance in handling records and disclosures; supports related audits and requests.

Skills

Clerical skills

Data entry

Customer service

Communication

HIPAA/PHI compliance

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

EHR systems

Job description

Ingham County is seeking a medical clerical and customer service professional to coordinate daily administration for providers, staff, visitors and clients at the county health department. You will enroll clients, answer questions on procedures, eligibility, scheduling, and prepare registration and insurance forms.

Using the Patient Management/EHR system, maintain records, perform data entry, assist with accounts receivable/payable, scheduling, filing, and outreach to clients and medical staff.