Lead Intake Clerk

Revival Home Health Care a Centers Company; Florida; On-site; USD 22,000 - 30,000; Full time

Job summary

Revival Home Health Care a Centers Company seeks a Lead Intake Clerk to manage daily clerical and scheduling tasks. You will coordinate workflows, support clinicians, and ensure accurate patient scheduling in a fast-paced home health environment.

Ideal candidates have at least one year of office experience, a High School diploma, and the ability to train staff on intake procedures. This full-time role features daytime hours and collaboration with clinical staff and management to optimize patient

Qualifications

• High School Diploma or equivalent is required.
• Some college education or coursework in healthcare administration or related field is preferred.
• Minimum of one year of office or administrative experience is required.
• Experience coordinating administrative activities and managing multiple assignments is preferred.

Responsibilities

• Performs daily clerical and administrative functions in support of clinical intake staff.
• Assists with coordinating daily workflow, prioritizing assignments, and supporting fellow Intake Clerks.
• Provides guidance and assistance to team members regarding intake procedures and scheduling processes.
• Coordinates scheduling and staffing of skilled nursing services according to agency guidelines.
• Maintains nurse availability lists, schedules, time-off records, and scheduling logs.
• Confirms weekend and on-call coverage and communicates scheduling changes to appropriate personnel.
• Monitors Start of Care and Not Taken Under Care scheduling and communicates delays to management.
• Onboards and trains new Intake Clerks and provides routine workflow guidance.

Skills

Scheduling

Clerical duties

Team collaboration

Communication

Education

High School diploma

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

Salary Range

Description

The Lead Intake Clerk is a hands‑on position responsible for performing daily intake clerical and scheduling functions while serving as a resource to fellow Intake Clerks. This role supports the coordination of daily workflows, timely staffing of patient cases, and effective communication among intake personnel, clinical staff, and management.

The Lead Intake Clerk helps ensure efficient intake operations, accurate scheduling, and continuity of patient care by supporting established procedures, assisting team members, and proactively identifying and escalating operational concerns.

Success in this position is demonstrated through timely and accurate scheduling, effective workflow coordination, strong team collaboration, and consistent adherence to agency policies and procedures.

PRIMARY RESPONSIBILITIES:

• Performs daily clerical and administrative functions in support of clinical intake staff.
• Assists with coordinating daily workflow, prioritizing assignments, and supporting fellow Intake Clerks.
• Provides guidance and assistance to team members regarding established intake procedures and scheduling processes.
• Coordinates scheduling and staffing of skilled nursing services in accordance with agency guidelines.
• Ensures appropriate staffing of patient cases based on clinician availability, patient needs, and agency requirements.
• Maintains accurate nurse availability lists, COC schedules, time‑off records, and scheduling logs.
• Confirms weekend and on‑call coverage and communicates scheduling changes to appropriate personnel.
• Ensures pertinent intake information is forwarded to the assigned COC prior to the initial patient visit.
• Monitors and communicates delays involving Start of Care (SOC) and Not Taken Under Care (NTUC) cases.
• Identifies potential staffing shortages, scheduling conflicts, and workflow challenges and escalates concerns to appropriate management.
• Assists with onboarding and training new Intake Clerks and serves as a resource for routine workflow questions.
• Supports accurate documentation, timely communication, and compliance with established agency policies and procedures.
• Provides telephone coverage and responds to routine intake and scheduling inquiries.
• Maintains effective working relationships with intake personnel, clinical staff, and management to support efficient operations.
• Performs other related duties as assigned by the Director of Intake.

Position Requirements

Education

Required:

• - High School Diploma or equivalent.

Preferred:

• - Some college education or additional coursework in healthcare administration, business administration, or a related field.

Type of Experience

Required:

• Minimum of one year of office or administrative experience.
• Experience performing clerical duties, maintaining records, and coordinating administrative activities.
• Experience managing multiple assignments and working collaboratively in a fast‑paced environment.

Preferred:

• Experience in a healthcare office, home health care agency, or related clinical environment.
• Familiarity with intake operations, clinical scheduling, and healthcare documentation.
• Experience assisting with workflow coordination, employee training, or providing guidance to team members.
• Experience coordinating patient services or clinician schedules.

Travel Requirements None

Time 9am‑5pm EST

Full-Time/Part-Time Full-Time

This position is currently accepting applications.