Clinic Front Desk & Intake Clerk II

Lake County, IL; Round Lake (IL); On-site; USD 35,000 - 48,000; Full time

Job summary

The Lake County Health Department and Community Health Center is seeking a patient representative to support front-desk operations, greet clients, and guide them to the correct clinic areas. Under supervision, this role handles routine intake, data entry, appointment scheduling, and information on eligibility and income verification, while maintaining records and supporting referrals.

The position emphasizes customer service, teamwork, and participation in quality improvement activities, with

Qualifications

• Requires High School Diploma or GED.
• Assist in bilingual translation as appropriate.

Responsibilities

• Greets clients and directs them to the correct clinic areas.
• Provides intake explanations and assists with appointment scheduling.
• Enters client data into the computer system and supports payments process.
• Handles inquiries and refers clients to Lake County Health Department and Community Health Center programs.
• Maintains waiting room neatness, files, and patient records as needed.
• Participates in quality improvement activities and mandatory trainings.

Skills

Clerical work

Customer service

Bilingual translation

Education

High School Diploma or GED

Job description

The Lake County Health Department and Community Health Center is seeking a patient representative to support front-desk operations, greet clients, and guide them to the correct clinic areas. Under supervision, this role handles routine intake, data entry, appointment scheduling, and information on eligibility and income verification, while maintaining records and supporting referrals.

The position emphasizes customer service, teamwork, and participation in quality improvement activities, with