Dental Office Assistant and Patient Experience Coordinator

Premier Dentist Partners; Glendale (WI); On-site; USD 21,000 - 33,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental, and Vision Insurance

401(k) Retirement Savings Plan

Paid Time Off and Paid Holidays

FSA/HSA Dependent Care Accounts

Employee Assistance Program

Commuter Benefits

Exclusive Employee Perks and pet保险

Job summary

Premier Dentist Partners in Wisconsin is seeking a Business Assistant to support the front office and daily operations of a dental practice. You will greet patients, manage calls and appointments, verify insurance, and provide clear cost information to patients.

As part of a collaborative dental team, you will help maintain accurate records, assist with billing, and ensure a smooth patient experience in a fast-paced environment. Strong organizational and communication skills are essential.

Qualifications

• High school diploma or equivalent.
• Business or administrative experience in a dental office preferred.
• Strong organizational and communication skills.
• Excellent customer service skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Comfortable learning and utilizing dental practice management systems and office software.

Responsibilities

• Greet patients and create a welcoming, positive experience.
• Manage incoming calls and schedule patient appointments.
• Manage the daily schedule and support efficient patient flow.
• Verify insurance benefits and explain coverage to patients.
• Process payments, copays, and outstanding balances.
• Provide patients with accurate treatment cost estimates and financial information.
• Assist with billing, coding, and insurance claim submissions.
• Communicate treatment plans and financial information clearly and professionally.
• Address and resolve patient questions and concerns professionally, escalating to the Office Manager when appropriate.
• Order and restock office supplies as needed.
• Maintain accurate patient records and documentation.
• Work closely with the dental team to ensure smooth and efficient patient care.
• Support additional administrative and operational needs of the practice as needed.

Skills

Strong organizational skills

Excellent customer service

Team-oriented environment

Education

High school diploma or equivalent

Tools

Dental office management software

Job description

Premier Dentist Partners in Wisconsin is seeking a Business Assistant to support the front office and daily operations of a dental practice. You will greet patients, manage calls and appointments, verify insurance, and provide clear cost information to patients.

As part of a collaborative dental team, you will help maintain accurate records, assist with billing, and ensure a smooth patient experience in a fast-paced environment. Strong organizational and communication skills are essential.