Patient Concierge & Front Desk Specialist (FT)

Dallas County Hospital; Perry (IA); On-site; USD 21,000 - 25,000; Full time

Job summary

Dallas County Hospital - Perry Clinic is seeking a Receptionist to handle patient check-ins, scheduling, and routine front-desk tasks during daytime hours. The role emphasizes accuracy with insurance information, copays, and maintaining compliant records while delivering friendly service.

Candidates should have a high school diploma, 0-1 year healthcare experience preferred, and be prepared to obtain Basic Life Support and Mandatory Reporter training within the stated orientation period.

Qualifications

• High school diploma or equivalent required.
• 0 - 1 year healthcare experience preferred.
• Basic Life Support (BLS) certified or obtained by end of orientation.
• Mandatory Reporter training within three months of hire.

Responsibilities

• Check-in patients and complete paperwork to ensure smooth admitting.
• Answer phones and direct calls as needed.
• Schedule appointments following office guidelines.
• Collect copays and deductibles; obtain insurance information.
• Scan and file patient materials into the EMR.
• Prepare charts for appointments with complete information.
• Check-out patients, collect payments, and schedule follow-ups.
• Manage filing and retrieval of registration docs in EMR.
• Confirm next-day appointments and inform patients of required documentation.
• Perform other duties as assigned.

Skills

Customer service

Communication

Teamwork

Confidentiality

Education

High school diploma or equivalent

Tools

Allscripts

Windows

MS Office (Word/Excel/PowerPoint)

Job description

Dallas County Hospital - Perry Clinic is seeking a Receptionist to handle patient check-ins, scheduling, and routine front-desk tasks during daytime hours. The role emphasizes accuracy with insurance information, copays, and maintaining compliant records while delivering friendly service.

Candidates should have a high school diploma, 0-1 year healthcare experience preferred, and be prepared to obtain Basic Life Support and Mandatory Reporter training within the stated orientation period.