Patient Concierge & Front Desk Specialist

HEART CENTER OF NORTH TEXAS P A; Fort Worth (TX); On-site; USD 22,000 - 23,000; Full time

Job summary

HEART CENTER OF NORTH TEXAS P A in Fort Worth is seeking a Front Desk/Receptionist to warmly welcome patients, register them, verify insurance, process payments, and schedule follow-up visits. The role supports front-office operations in accordance with clinic policies.

The ideal candidate has a High School diploma and experience in a medical office or healthcare setting. Strong typing, communication, confidentiality, and computer proficiency (EMR NextGen preferred) are essential for day-to-day

Qualifications

• High school diploma or equivalent required.
• Prior experience in a medical office or healthcare setting preferred.
• Strong verbal, written, and telephone communication abilities are essential.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Verify demographics and insurance information; ensure required paperwork is filed.
• Confirm insurance coverages (primary, secondary, tertiary) and order.
• Receive encounter forms and calculate patient amounts due (co-pays, deductibles).
• Process and record payments; balance daily transaction reports.
• Verify pre-certifications or referrals when required.
• Schedule and confirm follow-up appointments; give clear instructions.
• Answer calls promptly; assist patients and providers as needed.
• Contact patients about missed appointments and reschedule.
• Maintain patient confidentiality per HIPAA and clinic policies.
• Support other office duties and coordinate with the team.
• Travel to the Granbury office as needed.
• Perform other duties as assigned.

Skills

Typing & Clerical

Verbal & Written Communication

Interpersonal Skills

Confidentiality

Attention to Detail

Problem Solving

Time Management

EMR Systems

Teamwork

Education

High School Diploma

Tools

EMR Systems (NextGen)

Medical Management Software

Job description

HEART CENTER OF NORTH TEXAS P A in Fort Worth is seeking a Front Desk/Receptionist to warmly welcome patients, register them, verify insurance, process payments, and schedule follow-up visits. The role supports front-office operations in accordance with clinic policies.

The ideal candidate has a High School diploma and experience in a medical office or healthcare setting. Strong typing, communication, confidentiality, and computer proficiency (EMR NextGen preferred) are essential for day-to-day