Patient Access Specialist: Front Office Concierge

Intuitive Health; Temple (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Intuitive Health in Texas is seeking a Patient Access / Front Office Associate to greet patients, register demographics and insurance, collect payments, and support clinical staff with smooth patient flow.

The role emphasizes welcoming service, HIPAA compliance, and clerical duties in a healthcare setting; evening/weekend shifts may be required and travel to local facilities is possible.

Qualifications

• High school diploma or GED.
• Demonstrated customer service, communication, and interpersonal skills.
• Basic computer proficiency and the ability to learn new technology and systems.
• Ability to multitask, prioritize work, and thrive in a fast-paced healthcare environment.

Responsibilities

• Greet patients and visitors in a courteous, professional manner in person and over the phone.
• Register new patients and accurately update demographic, insurance, and billing information.
• Verify insurance eligibility and benefits and collect copays, deductibles, and payments in accordance with company guidelines.
• Facilitate patient flow by notifying clinical staff of arrivals, communicating delays, and keeping patients informed.
• Answer phones using proper etiquette; route calls and take messages as needed.
• Provide general information such as directions, office hours, and policies.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Perform clerical tasks including copying, scanning, faxing, and filing.
• Maintain waiting areas, front desk, and reception spaces in a clean, organized, and presentable condition.

Skills

Customer service

Communication

Multitasking

Basic computer literacy

Microsoft Office

Education

High school diploma or GED

Tools

EMR/EHR

Microsoft Office

Patient management systems

Job description

Intuitive Health in Texas is seeking a Patient Access / Front Office Associate to greet patients, register demographics and insurance, collect payments, and support clinical staff with smooth patient flow.

The role emphasizes welcoming service, HIPAA compliance, and clerical duties in a healthcare setting; evening/weekend shifts may be required and travel to local facilities is possible.