Patient Concierge & Front Desk Specialist

Wilmington Health; Wilmington (NC); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Wilmington Health in Wilmington, NC is seeking a front office professional to support clinical operations. You will greet patients, check in/out, verify demographics, manage schedules, and coordinate with the health care team to ensure smooth patient flow.

The role emphasizes strong customer service, efficient communication, and attention to detail in billing support and appointment processing. A high school diploma or GED is required; medical office experience and CPR/BLS are preferred.

Qualifications

• Required: High School Diploma or GED equivalent.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Checks patients in and out following standard processes, including demographics data entry.
• Schedules, coordinates and reschedules patient appointments (office, outpatient procedures, hospitals, and other medical facilities).
• Answers incoming calls and takes necessary action; maintains provider schedules.
• Assists with billing inquiries and directs patients to Central Business Office as needed.
• Follows reception, appointment preparation, and cashier processes; supports the department as required.

Skills

Customer Service

Interpersonal Communication

Organization & Time Mgmt

Problem Solving

Teamwork

Professionalism

Judgment

Education

High School Diploma or GED

Job description

Wilmington Health in Wilmington, NC is seeking a front office professional to support clinical operations. You will greet patients, check in/out, verify demographics, manage schedules, and coordinate with the health care team to ensure smooth patient flow.

The role emphasizes strong customer service, efficient communication, and attention to detail in billing support and appointment processing. A high school diploma or GED is required; medical office experience and CPR/BLS are preferred.