Front Office Patient Services Coordinator - ENT/Audiology

Wilmington Health Pllc; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilmington Health is seeking a Patient Representative for ENT/Audiology in Mayfaire to provide front office support in clinical areas. You will greet customers, manage check-in/out, and coordinate appointments, ensuring efficient patient flow.

The role emphasizes professional communication with the health care team, eligibility verification, scheduling, and cashier processes. A High School Diploma or GED is required, with preferred experience in medical office administration and CPR/BLS

Qualifications

• High School Diploma or GED Equivalent.
• Preferred: Experience in Medical Office Administration.
• BLS/CPR Certification preferred.

Responsibilities

• Greets, acknowledges and provides closure to all customer needs in a professional and efficient manner.
• Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets.
• Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities).
• Answers incoming calls and takes necessary action.
• Maintains provider schedules as directed by manager.
• Maintains physician on-call schedule for department.
• Keeps logs as required by Manager.
• Attends department meetings and trainings as required.
• Follows processes for insurance data, billing inquiries, and cashiering.

Skills

Customer Service

Professionalism

Teamwork

Interpersonal Communication

Judgment/Decision Making

Quality/Quantity

Organizational Skills

Education

High School Diploma or GED

Job description

Wilmington Health is seeking a Patient Representative for ENT/Audiology in Mayfaire to provide front office support in clinical areas. You will greet customers, manage check-in/out, and coordinate appointments, ensuring efficient patient flow.

The role emphasizes professional communication with the health care team, eligibility verification, scheduling, and cashier processes. A High School Diploma or GED is required, with preferred experience in medical office administration and CPR/BLS