Remote Patient Concierge & Front Office Coordinator

Wilmington Health; United States; Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Wilmington Health is seeking a front office support professional to assist in clinical areas and manage patient flow in a remote-enabled role. You will greet patients, schedule and coordinate appointments, handle calls, and support billing inquiries to ensure smooth operations.

Ideal candidates have a high school diploma, experience in medical office administration, and familiarity with regulatory requirements such as OSHA/DOT; BLS/CPR certification is a plus.

Qualifications

• High School Diploma or GED Equivalent is required.
• Preferred: Experience in Medical Office Administration.
• Knowledge of OSHA and DOT regulations.
• Experience with urine drug screen collection and breath alcohol tests.
• BLS/CPR Certification preferred.

Responsabilités

• Defines relationship issues and acts as advocate for referring providers and office staff to cross-functionally resolve outstanding issues with WH and ensures that resolutions are satisfactory and referral process is satisfactory.
• Works collaboratively with occupational health and corporate wellness to establish integrated strategic marketing and business plans to achieve corporate objectives for products and services.
• Greets, acknowledges, and provides closure to all customer needs in a professional and efficient manner.
• Maintains effective communication and interacts appropriately and professionally with all members of health care team.
• Checks patients in and out following standard operating processes to include management of samples, notes, forms, scripts, directing patients, and triage sheets.
• Schedules, coordinates and reschedules all patient appointments (includes office, outpatient procedures, hospitals, and other medical facilities).
• Answers incoming calls and takes necessary action.
• Maintains provider schedules as directed by manager.
• Maintains physician on-call schedule for department.
• Keeps logs as required by Manager.
• Attends department and other meetings as required by Manager (including training and re-education).
• Maintains inventory of office supplies and orders as needed.
• Opens and sorts mail.
• Directs patients to contact Central Business Office for additional billing inquiries.
• Assists Manager with other duties deemed necessary to achieve efficiency and a cohesive working environment.

Formation

High School Diploma or GED Equivalent

Description du poste

Wilmington Health is seeking a front office support professional to assist in clinical areas and manage patient flow in a remote-enabled role. You will greet patients, schedule and coordinate appointments, handle calls, and support billing inquiries to ensure smooth operations.

Ideal candidates have a high school diploma, experience in medical office administration, and familiarity with regulatory requirements such as OSHA/DOT; BLS/CPR certification is a plus.