Remote Patient Billing & Support Specialist

Wilmington Health; United States; Remote; USD 23,419 - 31,684; Full time

Job summary

Wilmington Health is seeking a patient account coordinator to promptly answer calls, respond within 24 hours, and document all interactions in the billing system. You will collaborate with the appropriate team to resolve requests and, when needed, set up payment plans or process credit card payments daily.

Ideal candidates have a high school diploma and 2–4 years in a medical office or customer service role, with knowledge of medical terminology and insurance reimbursement policies.

Qualifications

• High school diploma or equivalent.
• 2–4 years' experience in a medical office or customer service role.
• Equivalent combination of education and experience.
• Ability to handle multiple phone lines with strong customer service.
• Knowledge of medical terminology.
• Familiarity with insurance reimbursement policies.

Responsibilities

• Promptly answers patient phone calls.
• Returns calls within 24 hours.
• Resolves patient requests in a courteous manner.
• Responds to patient written requests.
• Documents details of complicated requests and works with the appropriate team to reach resolution.
• Escalates to proper authority when appropriate.
• Enter all actions and interactions with patient in billing system.
• Processes itemized bills per request from attorneys and other third parties.
• Sets up payment plans.
• Sends financial hardship applications to patient when requested; processes completed applications.
• Other duties as assigned by management.

Skills

Customer service

Interpersonal communication

Teamwork

Time management

Problem solving

Professionalism

Education

High school diploma or equivalent

Job description

Wilmington Health is seeking a patient account coordinator to promptly answer calls, respond within 24 hours, and document all interactions in the billing system. You will collaborate with the appropriate team to resolve requests and, when needed, set up payment plans or process credit card payments daily.

Ideal candidates have a high school diploma and 2–4 years in a medical office or customer service role, with knowledge of medical terminology and insurance reimbursement policies.