Patient Experience & Scheduling Coordinator

BreakThrough Physical Therapy, Inc.; Wilmington (NC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Disability insurance

401(k) with match

Training provided

Job summary

Confluent Health is seeking a Care Coordinator in Wilmington, NC to ensure a smooth patient experience from first call to visit. You will manage front desk duties, verify insurance, schedule appointments, and assist patients with payments in a fast-paced clinic setting.

Ideal candidates have 1+ year in customer-facing roles, excellent phone skills, and solid computer basics. Training is provided, and the role offers benefits and growth opportunities within the care team.

Qualifications

• High School Diploma or GED.
• At least 1 year in a customer-facing or patient-facing role.
• Strong multitasking, organization, and attention to detail.
• Excellent phone communication.
• Basic computer proficiency and scheduling software.
• No prior medical experience required; training provided.

Responsibilities

• Create a welcoming, professional first impression for patients, visitors, and referral sources.
• Handle front desk operations including patient check-in, check-out, scheduling, insurance verification/authorization, and phone calls.
• Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient records, and helping patients understand next steps.
• Keep patient flow and schedules moving by confirming appointments, working waitlists, filling cancellations, and following up with patients who need future visits.
• Collect copays, balances, and other patient payments accurately and professionally, including basic payment tracking or reconciliation when needed.
• Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation.

Skills

Customer service experience

Phone communication

Multitasking

Basic computer skills

No healthcare experience required

High school diploma

Education

High School Diploma or GED

Job description

Confluent Health is seeking a Care Coordinator in Wilmington, NC to ensure a smooth patient experience from first call to visit. You will manage front desk duties, verify insurance, schedule appointments, and assist patients with payments in a fast-paced clinic setting.

Ideal candidates have 1+ year in customer-facing roles, excellent phone skills, and solid computer basics. Training is provided, and the role offers benefits and growth opportunities within the care team.