Patient Access & Front Desk Specialist (Float)

Wilmington Health; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Wilmington Health is seeking a Patient Representative Float to provide front office support in a busy clinical setting in Wilmington, NC. You will greet patients, check them in/out, and manage referrals, forms and triage sheets.

The role includes scheduling across office and hospital facilities, handling calls, and maintaining schedules. The position requires a High School Diploma or GED; medical office experience and CPR/BLS certification are preferred.

Qualifications

• High school diploma or equivalent is required.
• Experience in medical office administration preferred.
• BLS/CPR certification preferred.

Responsibilities

• Greet patients and provide professional, efficient service.
• Check in/out patients following SOPs and manage forms and notes.
• Schedule and coordinate appointments across multiple facilities.
• Verify eligibility and assist with billing-related inquiries.
• Maintain provider and on-call schedules; assist with department duties.

Skills

Customer Service

Interpersonal Communication

Time Management

Teamwork

Professionalism

Education

High School Diploma or GED

Job description

Wilmington Health is seeking a Patient Representative Float to provide front office support in a busy clinical setting in Wilmington, NC. You will greet patients, check them in/out, and manage referrals, forms and triage sheets.

The role includes scheduling across office and hospital facilities, handling calls, and maintaining schedules. The position requires a High School Diploma or GED; medical office experience and CPR/BLS certification are preferred.