Patient Concierge & Front Desk Specialist

Hemphill-County-Hospital-District; United States; On-site; USD 32,000 - 42,000; Full time

Job summary

HCHD is seeking a Clinic Administrative Clerk to support patient services. Under the Clinic Practice Manager, you will greet patients, schedule appointments, and handle phone inquiries with professionalism.

You will maintain front-desk areas, verify payment methods, enter data, and prepare end-of-day reconciliations while upholding HIPAA standards. Proficiency in English is required; Spanish is preferred.

Qualifications

• Excellent customer service with discretion and privacy per HIPAA requirements.
• Strong verbal and written English communication; some Spanish preferred.
• Proficient in basic math and data entry; typing 45 WPM minimum.

Responsibilities

• Greet patients and determine visit purpose, directing to the proper department.
• Schedule patient flow and manage appointment confirmations.
• Answer phones, transfer calls, and maintain front-desk organization.
• Perform general office duties including data entry and end-of-day reconciliation.
• Verify payment methods and collect data or payments as needed.
• Maintain patient waiting areas and assist with HIPAA privacy compliance.

Skills

Customer service

HIPAA compliance

Telephone skills

Written English

Data entry

Diplomacy and tact

Confidentiality

Cultural sensitivity

Bilingual English/Spanish

Education

High school diploma or GED

Tools

Microsoft Office

EHR systems

Job description

HCHD is seeking a Clinic Administrative Clerk to support patient services. Under the Clinic Practice Manager, you will greet patients, schedule appointments, and handle phone inquiries with professionalism.

You will maintain front-desk areas, verify payment methods, enter data, and prepare end-of-day reconciliations while upholding HIPAA standards. Proficiency in English is required; Spanish is preferred.