Patient Concierge & Front Desk Specialist

Palo Verde Hematology/Oncology, Ltd.; Scottsdale, Northern (AZ, KY); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Palo Verde Hematology/Oncology, Ltd. is seeking a front desk receptionist to warmly greet patients, collect copayments, and verify demographics and insurance information.

The role involves updating the G4/ONCO EMR, scanning insurance cards, and coordinating with the Billing Department on insurance changes and copay collection. Responsibilities include greeting patients, scheduling appointments, notifying departments of arrivals, and maintaining daily cash flow.

Qualifications

• High school diploma or GED required.
• Ability to follow written or oral instructions.
• Ability to handle odd or last-minute changes with composure.

Responsibilities

• Greet patients at check-in and collect copayments in a courteous manner.
• Verify patient demographics and insurance information.
• Update patient records in the EMR (G4/ONCO).
• Scan insurance cards and notify Billing of changes.
• Collect and post copays/payments; generate receipts.
• Schedule and reschedule appointments and assist New Patient Scheduler.

Skills

Greet patients

Detail-oriented

Communication

Problem solving

Education

High school diploma or GED

Tools

G4/ONCO EMR

Job description

Palo Verde Hematology/Oncology, Ltd. is seeking a front desk receptionist to warmly greet patients, collect copayments, and verify demographics and insurance information.

The role involves updating the G4/ONCO EMR, scanning insurance cards, and coordinating with the Billing Department on insurance changes and copay collection. Responsibilities include greeting patients, scheduling appointments, notifying departments of arrivals, and maintaining daily cash flow.