Patient Concierge & Front Desk Specialist

The Staff Pad; Pomona (CA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Holiday & Sick Leave

Employee Assistance Program

Life Insurance

Tuition Reimbursement

403(b) Retirement with 6% match

Job summary

The Staff Pad in Pomona, CA is hiring Customer Service Representatives to greet patients and visitors, manage check-in, verify information, process payments, and help with enrollment in programs. This full-time front-office role emphasizes courtesy, accuracy, and HIPAA compliance.

You will work with a diverse patient population, speak English and Spanish ideally, handle insurance and demographic data in the EMR, and support the care team with strong communication and teamwork.

Qualifications

• Strong computer skills including keyboarding, Windows, and accurate data entry.
• Bilingual in English and Spanish preferred.
• Exceptional patient relations and interpersonal skills.
• Ability to work effectively with diverse populations.

Responsibilities

• Welcome patients and clinic visitors with a warm, friendly smile.
• Greet and assist patients and visitors promptly, courteously, and professionally.
• Verify patient eligibility and assist with enrollment in programs.
• Update patient demographics, insurance, and EMR data accurately.
• Collect payments and follow cash-handling procedures.
• Notify back-office staff when patients complete check-in and confirm appointments.

Skills

Keyboarding

Windows

Data entry

Bilingual English/Spanish

Interpersonal skills

Job description

The Staff Pad in Pomona, CA is hiring Customer Service Representatives to greet patients and visitors, manage check-in, verify information, process payments, and help with enrollment in programs. This full-time front-office role emphasizes courtesy, accuracy, and HIPAA compliance.

You will work with a diverse patient population, speak English and Spanish ideally, handle insurance and demographic data in the EMR, and support the care team with strong communication and teamwork.