Medical Office Front Desk Specialist

UT Health San Antonio; San Antonio (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

UT Health San Antonio is seeking a Medical Office Receptionist-Intermediate to support a clinical front desk. You will check in patients, register forms, collect copays, and assist with phones, ensuring smooth patient flow and timely communications with providers.

The role requires strong MS Office skills, two years of related experience, and excellent written and verbal communication. A HS or GED is the baseline education for this position.

Qualifications

• Supports mission and patient promise in all interactions.
• Analytical thinking for coordinating work within schedules and emergent requirements.
• Creative thinking to develop ideas that support UT Health Way.
• Proficient with Microsoft Office and database programs.
• Excellent verbal and written communication skills.

Responsibilities

• Check-in patients and complete registration forms, collect copays, assist patients, and answer phones.
• Create and verify full patient registrations upon arrival.
• Coordinate with Benefit Coordinators when new insurance is obtained.
• Communicate with providers about patient arrival, needs, or requests.
• Prepare charts, obtain medical records, and request records from outside providers.
• Schedule and manage appointments, referrals, and authorizations as needed.
• Monitor patient flow and inform patients/families about waiting times.
• Perform any other duties as assigned.

Skills

Front desk

Customer service

Phone support

Microsoft Office

Data entry

Education

HS or GED

Tools

Database programs

Job description

UT Health San Antonio is seeking a Medical Office Receptionist-Intermediate to support a clinical front desk. You will check in patients, register forms, collect copays, and assist with phones, ensuring smooth patient flow and timely communications with providers.

The role requires strong MS Office skills, two years of related experience, and excellent written and verbal communication. A HS or GED is the baseline education for this position.