Patient Concierge & Front Desk Specialist

Humana, Inc.; Poinciana (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. is seeking a Receptionist to manage front desk operations at a Kissimmee, FL location. You will greet patients, schedule visits, and support the medical team with administrative tasks.

The role involves updating patient records in EMR/CRM systems and handling inquiries with a strong customer-service focus. This patient-facing position requires a High School Diploma or GED and 1+ year healthcare-related experience preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year+ healthcare experience preferred; hospitality, retail, or call centers considered.
• Excellent customer service and phone skills; able to multitask in a high-volume setting.

Responsibilities

• Greet patients and visitors at the front desk.
• Schedule and coordinate appointments with medical staff.
• Update and maintain patient records in EMR/CRM systems.
• Handle billing and payments, including copays when applicable.
• Answer inquiries by phone and in person; provide general information.

Skills

Customer service

Phone etiquette

Multitasking

Communication

Education

High School Diploma or GED

Tools

EMR systems

CRM systems

Microsoft Office

Job description

Humana, Inc. is seeking a Receptionist to manage front desk operations at a Kissimmee, FL location. You will greet patients, schedule visits, and support the medical team with administrative tasks.

The role involves updating patient records in EMR/CRM systems and handling inquiries with a strong customer-service focus. This patient-facing position requires a High School Diploma or GED and 1+ year healthcare-related experience preferred.