Patient Concierge & Front Desk Specialist

U.S. Dermatology Partners; Phoenix (AZ); On-site; USD 21,000 - 29,000; Full time

Job summary

U.S. Dermatology Partners in Phoenix, AZ seeks a front desk clerk to perform routine clerical and administrative tasks, greet patients, and support daily operations. You will handle calls, data entry, records, and patient assistance with a focus on accuracy and service quality.

The role emphasizes professional communication, adherence to HIPAA guidelines, and effective use of MS Office tools in a fast-paced clinical setting.

Qualifications

• One year or more of retail or clinical front desk experience preferred.
• Detail oriented with strong organizational skills.
• Proficient in English; good grammar and spelling.
• Able to operate basic office equipment and computers.
• Knowledge of HIPAA guidelines.
• Basic to intermediate computer operation and MS Office proficiency.

Responsibilities

• Answer central telephone system and direct calls accordingly.
• Greet the public; provide patient assistance in person and by phone.
• Process data and maintain accurate records.
• Prepare correspondence, reports, and memoranda.
• Assist patients with use of the practice facilities or services.
• Adhere to safety policies and uphold high-quality customer service.
• Perform other duties as necessary for the organization.

Skills

Detail oriented

Professional attitude

Interpersonal skills

English communication

Microsoft Excel

Data entry

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

U.S. Dermatology Partners in Phoenix, AZ seeks a front desk clerk to perform routine clerical and administrative tasks, greet patients, and support daily operations. You will handle calls, data entry, records, and patient assistance with a focus on accuracy and service quality.

The role emphasizes professional communication, adherence to HIPAA guidelines, and effective use of MS Office tools in a fast-paced clinical setting.