Patient Concierge & Front Desk Specialist

U.S. Dermatology Partners; Harrisonville (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

U.S. Dermatology Partners is seeking a front desk clerk to perform routine clerical and administrative duties, answer phones, assist patients, and support data processing and records management.

The role emphasizes accuracy, professionalism, and strong customer service in a clinical setting. Responsibilities include greeting patients, directing inquiries, handling office communications, and maintaining adherence to safety and HIPAA guidelines.

Qualifications

• Detail oriented with professional attitude and strong grammar/spelling to avoid mistakes.
• Excellent customer service focus with ability to assist patients and colleagues.
• Strong communication, organizational, and data-entry skills in a clinical setting.

Responsibilities

• Answer central telephone system and direct calls to appropriate staff.
• Greet patients and visitors; respond to inquiries in person or by phone.
• Assist with data processing, record-keeping and office procedures.
• Operate office machines and computers to ensure accurate patient processing.
• Prepare, type and edit correspondence, reports, and forms.
• Support patients with facility usage and services.
• Adhere to safety policies and HIPAA guidelines; support high-quality service.
• Other duties as needed for the organization.

Skills

Detail oriented

Customer service

Interpersonal skills

Effective communication

English proficiency

Data entry

Computer literacy

HIPAA knowledge

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

U.S. Dermatology Partners is seeking a front desk clerk to perform routine clerical and administrative duties, answer phones, assist patients, and support data processing and records management.

The role emphasizes accuracy, professionalism, and strong customer service in a clinical setting. Responsibilities include greeting patients, directing inquiries, handling office communications, and maintaining adherence to safety and HIPAA guidelines.