Patient Concierge & Front Desk Specialist

Summit Health Management; Oakland (NJ); On-site; USD 37,000 - 42,000; Full time

Job summary

CityMD in Oakland, NJ, is hiring a Patient Service Representative (PSR) to warmly greet patients and register them, coordinating with the team to ensure timely service. You will respond to questions with urgency and kindness in person and over the phone, handling paperwork related to patient registration.

The role requires a High School Diploma or GED, excellent communication, and comfort with high-volume environments. Bilingual skills are a plus depending on the site.

Qualifications

• High School diploma or GED required.
• Excellent verbal, written and interpersonal communication skills.
• Experience in high-volume/high-intensity service environments preferred.
• Typing around 55 wpm and basic computer proficiency.
• Bilingual language skills may be required based on site.

Responsibilities

• Greet and welcome patients.
• Organize and coordinate patient intake and appointments.
• Enter/update patient information in the system.
• Assist patients with paperwork as needed.
• Scan, update and file medical records.
• Answer calls promptly and politely.
• Verify insurance eligibility and liaise with Billing as needed.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of waiting times and inquiries.

Skills

Verbal communication

Written communication

Interpersonal communication

Typing 55 wpm

Bilingual (language skills)

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

CityMD in Oakland, NJ, is hiring a Patient Service Representative (PSR) to warmly greet patients and register them, coordinating with the team to ensure timely service. You will respond to questions with urgency and kindness in person and over the phone, handling paperwork related to patient registration.

The role requires a High School Diploma or GED, excellent communication, and comfort with high-volume environments. Bilingual skills are a plus depending on the site.