Patient Service Specialist (Medical Receptionist)

Summit Medical Group; Hoboken (NJ); On-site; USD 25,000 - 29,000; Full time

Job summary

CityMD is seeking a Patient Service Representative to warmly welcome patients and register them, coordinating with the team to ensure a timely patient experience at CityMD locations. You will respond to patient questions, assist with paperwork, verify insurance, and handle cash while delivering outstanding service with professionalism and empathy.

This role supports high-volume patient flow in Hoboken, NJ, and may involve bilingual communication where needed.

Qualifications

• High School Diploma or GED required.
• Friendly, welcoming attitude with patients and coworkers.
• Experience in high-volume service environment preferred.
• Excellent verbal, written, and interpersonal communication.
• Detail-oriented and a team player.
• Proficient computer skills; ~55 wpm.
• Flexible/adaptable in evolving environment.
• Passion for helping others in healthcare.
• Ability to interact with physicians, patients and staff.
• Bilingual skills preferred based on site location.

Responsibilities

• Greet and welcome patients.
• Coordinate patient intake and appointments.
• Enter/update patient information in system.
• Assist patients with paperwork.
• Scan and file medical records.
• Answer phone calls promptly.
• Process insurance details and verify eligibility.
• Handle cash and co-payments.
• Provide outstanding customer service.
• Report wait times and inquiries to site management.

Skills

Verbal communication

Written communication

Interpersonal skills

Team player

Computer skills

Typing speed

Bilingual

Education

High School Diploma or GED

Job description

CityMD is seeking a Patient Service Representative to warmly welcome patients and register them, coordinating with the team to ensure a timely patient experience at CityMD locations. You will respond to patient questions, assist with paperwork, verify insurance, and handle cash while delivering outstanding service with professionalism and empathy.

This role supports high-volume patient flow in Hoboken, NJ, and may involve bilingual communication where needed.