Patient Concierge & Front Desk Specialist

Summit Medical Group; Village of Lindenhurst (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

CityMD in Lindenhurst, NY seeks a Patient Service Representative to warmly welcome patients, register them, and coordinate with the team for timely care. You will respond to patient questions with urgency and kindness, both over the phone and in person, and handle all registration paperwork.

The role requires a High School Diploma or GED, strong communication, and comfort with medical office procedures. Bilingual skills are a plus depending on location.

Qualifications

• High School Degree or GED required.
• Experience in high-volume service industry preferred.
• Excellent verbal, written, and interpersonal communication skills.
• Detail-oriented and a team player.
• Typing speed of approximately 55 wpm.
• Flexible/adaptable to evolving environment.
• Bilingual skills preferred based on site location.
• Ability to interact effectively with physicians, patients and staff.

Responsibilities

• Greet and welcome patients.
• Register patients and coordinate intake and appointments.
• Enter/update patient information in system.
• Assist patients with paperwork as needed.
• Scan, update and file medical records.
• Answer phone calls promptly and politely.
• Process insurance information and verify eligibility; liaise with Billing as needed.
• Handle cash and co-payments accurately.
• Provide outstanding customer service to every patient.
• Inform site manager of waiting room wait times and inquiries.

Skills

Customer service

Communication

Team player

Typing 55 wpm

Bilingual

Flexible/adaptable

Physician interaction

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

CityMD in Lindenhurst, NY seeks a Patient Service Representative to warmly welcome patients, register them, and coordinate with the team for timely care. You will respond to patient questions with urgency and kindness, both over the phone and in person, and handle all registration paperwork.

The role requires a High School Diploma or GED, strong communication, and comfort with medical office procedures. Bilingual skills are a plus depending on location.