Patient Concierge & Front Desk Specialist

Fcc Behavioral Health; Malden (MO); On-site; USD 28,000 - 34,000; Full time

Job summary

FCC Behavioral Health in Malden, MO is hiring a full-time Receptionist to greet patients, schedule appointments, and maintain records and accounts. You will handle check-ins, phone coverage, and front-desk duties in a clinical office environment.

The role emphasizes clear communication, accurate data entry, and reliable billing support, with duties including collecting fees, deposits, and coordinating with the Office Manager to keep the front desk running smoothly.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in clerical functions and receptionist duties preferred.

Responsibilities

• Welcome and greet patients and visitors, in person or on the telephone; answering or referring inquiries.
• Register/check-in patients for scheduled appointments and complete any necessary updates to patient’s chart.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival.
• Answer telephones promptly and ensure in-coming lines are covered at all times.
• Ensure all voicemails received are checked and returned is necessary.
• Schedule appointments and make adjustments, if necessary.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect fees from patients for services rendered and prepare and make deposits.
• Manage incoming and outgoing mail.
• Communicate any vital information to the Office Manager.
• Orally communicate information effectively and accurately.
• Keep work areas neat and clean.
• Ensure compliance with BHC Standards and other federal, state, and local regulations.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.

Skills

Clerical experience

Education

High School Diploma or Equivalent

Job description

FCC Behavioral Health in Malden, MO is hiring a full-time Receptionist to greet patients, schedule appointments, and maintain records and accounts. You will handle check-ins, phone coverage, and front-desk duties in a clinical office environment.

The role emphasizes clear communication, accurate data entry, and reliable billing support, with duties including collecting fees, deposits, and coordinating with the Office Manager to keep the front desk running smoothly.