Patient Concierge & Scheduling Specialist (Medical Office)

Beacon Behavioral Partners; Madison (MS); On-site; USD 30,000 - 42,000; Full time

Job summary

Beacon Behavioral Partners in the United States is seeking a Medical Office Receptionist to manage patient check-in, scheduling, and inquiries with professionalism. The role supports coordination between patients, medical staff, and external parties while upholding HIPAA standards.

Key responsibilities include verifying information, handling payments, and maintaining organized records with strong attention to detail. Excellent communication ensures a welcoming patient experience.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or healthcare environment preferred.
• Basic knowledge of medical terminology and healthcare procedures.
• Proficiency with EHR systems and standard office applications.
• Strong communication and interpersonal skills.

Responsibilities

• Greet and check in patients upon arrival, verifying personal and insurance information.
• Schedule, reschedule, and confirm patient appointments using electronic health record (EHR) systems.
• Answer incoming phone calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
• Maintain and update patient records accurately while ensuring compliance with HIPAA and other privacy regulations.
• Process patient payments, handle billing inquiries, and coordinate with insurance providers as needed.
• Prepare and organize patient charts and documentation for medical staff.
• Coordinate communication between patients, healthcare providers, and external agencies to facilitate care delivery.
• Manage office supplies and ensure the reception area is clean, organized, and welcoming.

Skills

Communication

Interpersonal skills

Organizational skills

Attention to detail

Problem-solving

Confidentiality

EHR proficiency

Office software

Education

High school diploma

Tools

Epic

Cerner

Meditech

Job description

Beacon Behavioral Partners in the United States is seeking a Medical Office Receptionist to manage patient check-in, scheduling, and inquiries with professionalism. The role supports coordination between patients, medical staff, and external parties while upholding HIPAA standards.

Key responsibilities include verifying information, handling payments, and maintaining organized records with strong attention to detail. Excellent communication ensures a welcoming patient experience.