Patient Concierge & Front Desk Specialist

Socket.dev; Farmington (ME); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Company paid short-term disability

Pet insurance (optional)

Job summary

ConvenientMD is seeking a Medical Receptionist to be the first point of contact for patients at our New England clinics. You will greet patients, register them, collect payments, and support insurance inquiries while coordinating with the clinical team.

The role requires strong communication, organization, and multitasking in a busy healthcare environment. Eligible candidates must meet high standards of confidentiality and patient care.

Qualifications

• High School Diploma or GED.
• Strong communication and interpersonal skills.
• Experience handling front-desk duties or customer service is a plus.
• Familiarity with HIPAA regulations and patient privacy.
• Proficiency with basic software and office equipment.

Responsibilities

• Greet patients and visitors with a professional, welcoming demeanor.
• Register patients, update records, and verify insurance information.
• Collect payments and handle basic billing inquiries.
• Assist scheduling and referrals for patients as needed.
• Answer phones, direct calls, and maintain a tidy front desk.
• Navigate EMR and scheduling software to support operations.

Skills

Excellent communication skills

Compassionate customer service

Strong multitasking abilities

Detail-oriented and organized

Technically proficient (MS Office)

Team player

Self-motivated with initiative

HIPAA knowledge

Education

High School Diploma or GED

Tools

Microsoft Office Suite

EMR software

Job description

ConvenientMD is seeking a Medical Receptionist to be the first point of contact for patients at our New England clinics. You will greet patients, register them, collect payments, and support insurance inquiries while coordinating with the clinical team.

The role requires strong communication, organization, and multitasking in a busy healthcare environment. Eligible candidates must meet high standards of confidentiality and patient care.