Patient Experience Front Desk Specialist

Fcc Behavioral Health; Poplar Bluff (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

Fcc Behavioral Health in Poplar Bluff, MO is seeking a friendly Receptionist to greet patients, schedule appointments, and maintain records. You will act as the first contact, answer phones, collect fees, and help keep the front desk organized.

The ideal candidate has a high school diploma, clerical experience, and good communication skills. This full-time position offers an opportunity to support a busy psychiatry clinic while adhering to agency policies and privacy standards.

Qualifications

• Minimum high school diploma or equivalent.
• Experience in clerical functioning and receptionist duties, preferred.

Responsibilities

• Welcome and greet patients and visitors, in person or on the telephone; answering or referring inquiries.
• Register/check-in patients for scheduled appointments and complete any necessary updates to patient’s chart.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival.
• Answer telephones promptly and ensure in-coming lines are covered at all times.
• Ensure all voicemails received are checked and returned is necessary.
• Manage the inactive person served reports weekly.
• Schedule appointments and make adjustments, if necessary.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.

Skills

Clerical skills

Customer service

Phone etiquette

Data entry

Education

High School Diploma or equivalent

Job description

Fcc Behavioral Health in Poplar Bluff, MO is seeking a friendly Receptionist to greet patients, schedule appointments, and maintain records. You will act as the first contact, answer phones, collect fees, and help keep the front desk organized.

The ideal candidate has a high school diploma, clerical experience, and good communication skills. This full-time position offers an opportunity to support a busy psychiatry clinic while adhering to agency policies and privacy standards.