Front Desk & Patient Services Coordinator

Fcc Behavioral Health; Kennett (MO); On-site; USD 26,000 - 36,000; Full time

Job summary

FCC Behavioral Health in Kennett, MO is seeking a friendly Receptionist to join our front desk team. You will greet patients, schedule appointments, and help maintain accurate patient records and accounts.

Responsibilities include answering phones, checking in patients, collecting fees, coordinating with the Office Manager, and keeping work areas organized while ensuring compliance with BHC standards and regulations.

Qualifications

• High school diploma or equivalent
• Experience in clerical duties preferred
• Strong communication and organizational skills
• Ability to handle cash and deposits

Responsibilities

• Welcome and greet patients and visitors, in person or on the telephone; answering or referring inquiries.
• Register/check-in patients for scheduled appointments and complete any necessary updates to patient’s chart.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival.
• Answer telephones promptly and ensure in-coming lines are covered at all times.
• Ensure all voicemails received are checked and returned if necessary.
• Manage the inactive person served reports weekly.
• Schedule appointments and make adjustments, if necessary.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Collect fees from patients for services rendered and prepare and make deposits.
• Manage incoming and outgoing mail.
• Communicate any vital information to the Office Manager.
• Orally communicate information effectively and accurately
• Keep work areas neat and clean.
• Ensure compliance with BHC Standards and other federal, state, and local regulations.
• Abide by program and agency policies and procedures.
• Other job duties and special projects as assigned.

Skills

Greet patients

Clerical skills

Scheduling appointments

Record keeping

Communication

Education

High School diploma or equivalent

Job description

FCC Behavioral Health in Kennett, MO is seeking a friendly Receptionist to join our front desk team. You will greet patients, schedule appointments, and help maintain accurate patient records and accounts.

Responsibilities include answering phones, checking in patients, collecting fees, coordinating with the Office Manager, and keeping work areas organized while ensuring compliance with BHC standards and regulations.