Medical Front Desk Specialist: Scheduling & Records

FCC Behavioral Health; Spoonerville (MO); On-site; USD 28,000 - 36,000; Full time

Job summary

FCC Behavioral Health in Malden, MO seeks a full-time Receptionist to greet patients, schedule appointments, and maintain records. You will serve as the first point of contact, answer phones, and assist with clerical tasks to keep the office running smoothly.

The role requires a high school diploma or equivalent and prior clerical or receptionist experience is preferred. Excellent communication and organizational skills are essential to ensure accurate patient information and responsive service.

Qualifications

• High school diploma or equivalent required.
• Experience in clerical functioning and receptionist duties preferred.

Responsibilities

• Welcome patients and visitors in person or on the telephone; answer inquiries or refer as needed.
• Register/check-in patients for scheduled appointments and update patient charts as required.
• Keep patient appointments on schedule by notifying the provider of the patient’s arrival.
• Answer telephones promptly and ensure all lines are covered at all times.
• Ensure voicemails are checked and returned as necessary.
• Manage inactive patient reports on a weekly basis.
• Schedule and adjust appointments as needed.
• Maintain patient accounts by recording and updating personal and financial information.
• Collect fees for services rendered and handle deposits.
• Manage incoming and outgoing mail and general correspondence.
• Communicate vital information to the Office Manager.
• Clearly and accurately convey information verbally.
• Keep work areas neat and clean.
• Ensure compliance with BHC standards and all regulations.
• Abide by program and agency policies and procedures.

Skills

Reception duties

Clerical skills

Customer service

Education

High school diploma or equivalent

Job description

FCC Behavioral Health in Malden, MO seeks a full-time Receptionist to greet patients, schedule appointments, and maintain records. You will serve as the first point of contact, answer phones, and assist with clerical tasks to keep the office running smoothly.

The role requires a high school diploma or equivalent and prior clerical or receptionist experience is preferred. Excellent communication and organizational skills are essential to ensure accurate patient information and responsive service.