Patient Experience Concierge — Front Desk

U.S. Dermatology Partners; Bryan (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

U.S. Dermatology Partners in Bryan, TX is seeking a dependable front desk clerk to perform routine clerical work, greet patients and answer phones, while facilitating data processing and patient flow.

The role requires 1+ year front desk experience, strong communication, basic computer skills (Excel, Word, Outlook) and adherence to HIPAA guidelines to ensure high-quality patient service and efficient office operations.

Qualifications

• 1+ year of retail or clinical front desk experience.
• Detail oriented, professional attitude and reliable.
• Ability to follow verbal & written instructions with proper grammar and spelling.
• Interpersonal skills to support customer service and teamwork.
• Able to communicate effectively in English, both verbally and in writing.
• Proficiency with Microsoft Excel, Word, and Outlook.
• Knowledge of state and federal regulations for this position; general HIPAA understanding.

Responsibilities

• Answers central telephone system and directs calls accordingly.
• Receives the public and answers questions in person and by telephone; responds to inquiries and refers to the appropriate manager or department.
• Operates office machines and computers to process patients.
• Duplicates and distributes materials; composes, types and edits correspondence and reports.
• Assists patients with the use of the practice / clinic facilities or services.
• Supports safety policies and high-quality customer service.
• Performs other duties as necessary or in the best interest of the organization.

Skills

Detail oriented

Professional attitude

Reliable

Management skills

Organizational skills

Grammar and spelling

Interpersonal skills

English communication

Verbal and written instructions

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

U.S. Dermatology Partners in Bryan, TX is seeking a dependable front desk clerk to perform routine clerical work, greet patients and answer phones, while facilitating data processing and patient flow.

The role requires 1+ year front desk experience, strong communication, basic computer skills (Excel, Word, Outlook) and adherence to HIPAA guidelines to ensure high-quality patient service and efficient office operations.