Patient Concierge & Front Desk Specialist

Wellstar Health System; Douglasville (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients in a Day shift setting. The role includes greeting patients, registering at check-in/check-out, answering phones, scheduling appointments, handling cash, and performing administrative tasks to support clinic operations.

Ideal candidates have 1–2 years of front office experience in healthcare, strong computer skills, and solid English communication.

Qualifications

• High school diploma or equivalent.
• 1–2 years of administrative front office experience in a physician practice or healthcare setting.
• Computer skills and typing ability required; familiarity with medical terminology (CPT-4, ICD-9, HCPCS).
• Strong verbal and written communication; proficient in English.

Responsibilities

• Greet patients and guests warmly in person or by phone; identify self and practice.
• Register and schedule patients; verify insurance eligibility and medical records in the EHR.
• Collect co-pays and balances; balance daily cash and posting reports.
• Check patients out; arrange follow-up appointments and communicate any delays to patients.

Skills

Computer skills

Verbal communication

Written communication

English proficiency

Education

High School Diploma

Other

Tools

CPT-4

ICD-9

HCPCS

Job description

Wellstar Health System is seeking a Front Office Specialist to deliver exceptional customer service to patients in a Day shift setting. The role includes greeting patients, registering at check-in/check-out, answering phones, scheduling appointments, handling cash, and performing administrative tasks to support clinic operations.

Ideal candidates have 1–2 years of front office experience in healthcare, strong computer skills, and solid English communication.