Patient Concierge & Front Desk Specialist

Silversmith Capital Partners; Denver (NC); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

AD&D

Short and long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health, in Denver, NC, is seeking a Medical Office Receptionist to manage front-office activities and deliver high-quality patient service for in-person and telehealth visits.

Ideal candidates have 1+ year experience in healthcare operations or customer service, strong communication, and proficiency with MS Office and EMR systems. Competitive benefits and a supportive team environment offered.

Qualifications

• High School or equivalent required.
• Associate or bachelor’s degree preferred.
• 1+ years of experience in healthcare operations or customer service.

Responsibilities

• Manage front desk duties including greeting and check-in/out.
• Assist patients with telehealth access and portal issues.
• Collect co-payments and verify insurance as needed.
• Provide exceptional customer service to in-person and remote patients.
• Coordinate with clinicians and staff to ensure smooth operations.
• Maintain a clean, organized, and welcoming front office.

Skills

Multitask

Prioritization

Independent worker

Communication

MS Office

EMR systems

HIPAA

Education

High School or equivalent

Associate or Bachelor's degree preferred

Tools

Microsoft Office

EMR systems

Job description

LifeStance Health, in Denver, NC, is seeking a Medical Office Receptionist to manage front-office activities and deliver high-quality patient service for in-person and telehealth visits.

Ideal candidates have 1+ year experience in healthcare operations or customer service, strong communication, and proficiency with MS Office and EMR systems. Competitive benefits and a supportive team environment offered.