Patient Concierge & Front Desk Specialist

US Foot & Ankle Specialists; Concord (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare office. As the first contact for patients, you will help create a positive experience and support daily operations.

The role involves greeting patients, scheduling, insurance verification, data entry, payments, and coordinating with providers. Proficiency with Microsoft Office and HIPAA compliance are expected, along with strong communication and organization.

Qualifications

• 2+ years of administrative support experience in a medical environment.
• Knowledge of health insurance processes including pre-authorization and insurance verification.
• HIPAA compliance and confidentiality.
• Strong communication and organizational skills.

Responsibilities

• Greet patients and address questions and concerns.
• Answer calls, provide information, transfer calls, and take messages.
• Schedule appointments and manage provider calendars.
• Register new patients and update demographics and financial information.
• Verify insurance eligibility and prepare for next-day visits.
• Process daily reports and update financial records.
• Assist with billing questions and collect payments.
• Maintain patient records and ensure HIPAA compliance.

Skills

Customer service

Interpersonal skills

Multitasking

Problem-solving

Education

High School Diploma or GED

Tools

Microsoft Office

EHR software

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare office. As the first contact for patients, you will help create a positive experience and support daily operations.

The role involves greeting patients, scheduling, insurance verification, data entry, payments, and coordinating with providers. Proficiency with Microsoft Office and HIPAA compliance are expected, along with strong communication and organization.