Medical Front Desk: Patient Concierge & Scheduler

US Foot and Ankle Specialists; Asheville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Employee Discount Program

Paid Time Off (PTO)

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first contact for patients, greeting them and supporting day-to-day operations in a medical office.

You will schedule appointments, verify insurance, process payments, and maintain accurate patient records while ensuring HIPAA compliance and excellent customer service.

Qualifications

• High School Diploma or GED required.
• 2+ years of administrative support in a medical setting preferred.
• Knowledge of health insurance processes and medical terminology preferred.
• Strong customer service, communication and organizational skills.

Responsibilities

• Greet patients and answer questions to ensure a positive experience.
• Answer calls, transfer, and take messages as needed.
• Schedule appointments and manage multiple calendars.
• Register patients and update demographics and insurance data.
• Maintain patient records and data entry tasks.
• Process payments including copays and deductibles.
• Verify insurance eligibility and referrals for next-day appointments.
• Support office tasks and projects as needed.

Skills

Customer service

Communication

Multitasking

HIPAA compliance

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first contact for patients, greeting them and supporting day-to-day operations in a medical office.

You will schedule appointments, verify insurance, process payments, and maintain accurate patient records while ensuring HIPAA compliance and excellent customer service.