Patient Experience Coordinator - Medical Front Desk

US Foot & Ankle Specialists; Wentzville (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

401(k) Plan

Employee Discount Program

PTO

Paid Holidays

Job summary

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first contact for patients, creating a positive experience while supporting daily office operations.

Responsibilities include greeting patients, answering calls, scheduling, registering patients, verifying insurance, collecting payments, and maintaining records. A 2+ year medical front desk background and HIPAA awareness are preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• 2+ years of administrative support experience in a medical environment preferred.
• Knowledge of health insurance processes, including pre-authorization, insurance verification, CPT/ ICD-10 coding preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet patients upon arrival and address questions and concerns.
• Answer incoming calls, provide information, transfer calls, and take messages as needed.
• Schedule appointments and manage multiple provider calendars.
• Register new patients and update existing patient demographics and financial information.
• Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
• Maintain and update patient records through data entry, faxing, and scanning.
• Collect payments, including deductibles, coinsurance, balances, copays, and sales of OTC items.
• Review and update accounts receivable/payable changes since prior visits.
• Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly.
• Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
• Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
• Prepare and process daily reports, deposit slips, and upload financial records to shared files.
• Review billing claims and denials; gather required information from providers or patients to resolve issues.
• Support additional office tasks and projects as needed.

Skills

Customer service

Communication

Multi-tasking

HIPAA compliance

Confidentiality

Teamwork

Travel between locations

Problem-solving

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

US Foot & Ankle Specialists is seeking a friendly Medical Front Desk Receptionist to join our busy healthcare team. You will be the first contact for patients, creating a positive experience while supporting daily office operations.

Responsibilities include greeting patients, answering calls, scheduling, registering patients, verifying insurance, collecting payments, and maintaining records. A 2+ year medical front desk background and HIPAA awareness are preferred.