Patient Concierge & Front Desk Specialist

University Hospitals; Cleveland (OH); On-site; USD 34,000 - 42,000; Full time

Job summary

University Hospitals in Cleveland, OH is seeking a full-time Receptionist to greet visitors, answer calls, and support front desk operations with professionalism and courtesy.

You will assist patients and visitors, provide directions, and coordinate with staff while maintaining HIPAA/PHI compliance and confidentiality in a busy hospital environment. This role requires strong communication, punctuality, and the ability to multitask in a fast-paced setting.

Qualifications

• High school diploma or GED required.
• 1+ year of secretarial or receptionist experience preferred.
• Strong communication and customer service skills.

Responsibilities

• Greet visitors and callers and direct to appropriate staff.
• Provide information and escort clients and patients as needed.
• Perform general clerical tasks and support front desk operations.
• Maintain confidentiality of PHI and follow UH policies.

Skills

Stand/Walk

Detail-oriented

Communication skills

Verbal communication

Microsoft Office

Customer service

Education

High School Diploma/GED

Tools

Microsoft Office Suite

Job description

University Hospitals in Cleveland, OH is seeking a full-time Receptionist to greet visitors, answer calls, and support front desk operations with professionalism and courtesy.

You will assist patients and visitors, provide directions, and coordinate with staff while maintaining HIPAA/PHI compliance and confidentiality in a busy hospital environment. This role requires strong communication, punctuality, and the ability to multitask in a fast-paced setting.