Patient Concierge & Front Desk Specialist

University Hospitals Pain Management; Cleveland (OH); On-site; USD 21,000 - 26,000; Full time

Job summary

University Hospitals Pain Management in Cleveland, OH is seeking a front-desk or receptionist professional to support patient flow and front-desk operations. You will answer calls, greet visitors, provide information, and assist patients and staff with directions and escort services.

The role involves handling inquiries, delivering general administrative support, and ensuring PHI compliance as part of a patient-centered front desk environment.

Qualifications

• Answer telephone, screen and direct/relay calls.
• Provide organizational information to callers as needed.
• Greet persons entering organization in a friendly and helpful manner.
• Provide assistance and direction to patients, customers, vendors and employees at main entrances.
• Provide (walking) escort assistance to persons as needed.
• Handle queries from the public and customers.
• Perform general administrative and clerical support duties as needed.
• Receive and sort deliveries as needed.

Responsibilities

• Respond to phone calls and route appropriately.
• Direct visitors and callers with courtesy and accuracy.
• Assist patients and families with information and directions.
• Escort individuals as needed and manage general front-desk duties.
• Ensure PHI is handled in compliance with UH policies.

Skills

Telephone etiquette

Customer service

PHI compliance

Communication skills

Job description

University Hospitals Pain Management in Cleveland, OH is seeking a front-desk or receptionist professional to support patient flow and front-desk operations. You will answer calls, greet visitors, provide information, and assist patients and staff with directions and escort services.

The role involves handling inquiries, delivering general administrative support, and ensuring PHI compliance as part of a patient-centered front desk environment.