Patient Experience Specialist — Medical Front Desk

University Hospitals Urgent Care by WellStreet; North Ridgeville (OH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Life-Work balance

Medical, Dental, Vision benefits

Paid time off & holidays

401K with company match

Wellness program & EAP

Professional development

Job summary

University Hospitals Urgent Care in North Ridgeville, OH is seeking a Patient Service Representative (Medical Receptionist) to be the first point of contact for patients. You will manage front-office operations, verify insurance, collect payments, and support clinic workflow.

The ideal candidate has 1+ year in a medical setting, strong communication skills, and EMR/EPIC experience. This full-time role offers a 12-hour shift pattern (8 AM–8 PM) with comprehensive benefits and growth opportunities.

Qualifications

• Education: High school diploma or equivalent; Medical Administrative Assistant certificate a plus.
• Experience: 1+ year in a medical office or healthcare setting preferred.
• Skills: Strong communication, attention to detail, and ability to multitask in a busy environment.
• Technical: Experience using Electronic Medical Records (EMR) software, EPIC preferred.
• Flexibility: Ability to work 12-hour shifts, including some weekends and holidays.
• Team player: A proactive, friendly, and patient-focused approach to service.

Responsibilities

• Warm Welcome: Greet and assist all patients and visitors with a positive attitude, ensuring they feel comfortable and valued.
• Patient and Business Documentation: Maintain confidentiality while collecting and organizing important patient and business documents.
• Insurance Verification: Analyze health insurance benefits, verify eligibility, and provide patients with relevant payment policies.
• Financial Responsibility: Determine and collect each patient’s financial responsibility, ensuring transparency about costs.
• Collaborative Support: Assist the practice manager, providers, and staff to ensure smooth daily operations.
• Compliance: Adhere to HIPAA/OSHA and handle documentation per guidelines.

Skills

Communication

Attention to detail

Multitasking

EMR experience

Team player

Education

High school diploma or equivalent

Medical Administrative Assistant cert (a plus)

Tools

EPIC EMR

Job description

University Hospitals Urgent Care in North Ridgeville, OH is seeking a Patient Service Representative (Medical Receptionist) to be the first point of contact for patients. You will manage front-office operations, verify insurance, collect payments, and support clinic workflow.

The ideal candidate has 1+ year in a medical setting, strong communication skills, and EMR/EPIC experience. This full-time role offers a 12-hour shift pattern (8 AM–8 PM) with comprehensive benefits and growth opportunities.