Patient Experience Concierge

Cleveland Clinic; Canton (OH); On-site; USD 19,000 - 27,000; Full time

Job summary

Cleveland Clinic Mercy Hospital is seeking a Patient Guest Services Assistant I to be a friendly, helpful face for patients, families and visitors. You will greet people, provide directions, arrange wheelchairs, verify appointment details and offer concierge services to help guests access information and amenities within the hospital.

You'll work various day/evening/night shifts, including weekends, and collaborate with hospital leaders to enhance the patient experience while maintaining safety

Qualifications

• High School Diploma or GED is required.
• Basic computer skills including Epic and Outlook.
• Two years of customer service experience with face-to-face interaction.

Responsibilities

• Greet patients, families and visitors and provide directions and assistance.
• Assist with obtaining wheelchairs and basic transport for guests.
• Access patient information to confirm appointment times and locations.
• Provide concierge services to help guests access information and amenities.
• Collaborate with various leaders to improve the patient experience.
• Identify and report safety, maintenance, and cleaning needs.
• Respond to emergencies (Code Blue/Code Red) as required.
• Coordinate patient needs with other departments.

Skills

Customer service

Communication

Computer literacy

Education

High School Diploma or GED

Associate’s Degree

Tools

Epic

Outlook

Job description

Cleveland Clinic Mercy Hospital is seeking a Patient Guest Services Assistant I to be a friendly, helpful face for patients, families and visitors. You will greet people, provide directions, arrange wheelchairs, verify appointment details and offer concierge services to help guests access information and amenities within the hospital.

You'll work various day/evening/night shifts, including weekends, and collaborate with hospital leaders to enhance the patient experience while maintaining safety