Patient Concierge & Front Desk Specialist

Paycom - ATS; Baldwin Park (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS is hiring for a front desk role in a medical clinic. You will greet patients, collect information, and check them in, while handling phone calls, scheduling, and reminders. You will verify insurance, perform routine front desk tasks, and ensure confidential handling of information.

Ideal candidates have a high school diploma or equivalent, with 0–1 year experience; bilingual English/Spanish is a plus. Proficiency in MS Office and eCW is required.

Qualifications

• High school diploma or equivalent required.
• Experience in medical office front desk preferred (0–1 year).
• Vaccination proof as required by funding sources.
• Bilingual English/Spanish preferred.

Responsibilities

• Greet patients, collect information, and check in.
• Answer phones, screen, and direct calls.
• Schedule, cancel, and reschedule appointments.
• Verify insurance details and record information accurately.
• Make reminder calls and perform front desk tasks.
• File documents and maintain records per retention policies.

Skills

Administrative support

Medical terminology

Customer service

MS Office

eCW / EMR systems

Communication

Typing

Independence

Professional representation

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Office

eClinicalWorks (eCW)

Job description

Paycom - ATS is hiring for a front desk role in a medical clinic. You will greet patients, collect information, and check them in, while handling phone calls, scheduling, and reminders. You will verify insurance, perform routine front desk tasks, and ensure confidential handling of information.

Ideal candidates have a high school diploma or equivalent, with 0–1 year experience; bilingual English/Spanish is a plus. Proficiency in MS Office and eCW is required.